FAQs

Due to COVID-19, all orders may experience shipping delays.

Questions or concerns?  Contact us: brucemau@mainfactor.com

Please ensure you read and understand the following policies:

Refund Policy
Privacy Policy
Terms of Service

What are the shipping options?

Please note that at certain times, some of these options may not be available.

Domestic:

Method Estimated In-Transit Time
Standard Shipping 3-7 Business Days
Express Shipping 2-3 Business Days
Overnight Shipping 1 Business Day
Overnight Shipping (+Saturday Shipping) 1 Business Day

International: 
Method In-Transit Time
Standard Canadian Shipping 5-7 Business Days
Canada Express Overnight 1 Business Day
Standard UK Shipping 5-12 Business Days
Standard International Shipping 5-12 Business Days
International Express 1-3 Business Days

What are the international taxes, duties, etc. that I have to pay?

Certain countries may apply duties and taxes after the package is accepted. We recommend you check with your local post office or importing authority to find out if that applies to you. Mainfactor Inc. is not responsible for applicable customs fees, import duties, taxes, or any other charges.

When will I receive my order?

When you can expect to receive your order depends on a number of factors including the shipping method you selected, the size of your order, and the current volume of orders in our shipping facility. In general, you can estimate your delivery time by adding 2-3 days to the amount of time it takes for the carrier to send the order. 

Method Estimated In-Transit Time
Standard Shipping 3-7 Business Days
Express Shipping 2-3 Business Days
Overnight Shipping 1 Business Day
Overnight Shipping (+Saturday Shipping) 1 Business Day

International: 
Method In-Transit Time
Standard Canadian Shipping 5-7 Business Days
Canada Express Overnight 1 Business Day
Standard UK Shipping 5-12 Business Days
Standard International Shipping 5-12 Business Days
International Express 1-3 Business Days

What do I do if I received a defective order?

Please contact us at support@mainfactor.com so we can arrange a refund or send out a replacement. Please include a photo of the damage so we can determine whether we need to contact the shipping provider as well. 

What do I do if I never receive a confirmation for my order?

If you do not receive an email from us within a few hours of placing your order, check your spam folder. Additionally, the email address on file might be spelled incorrectly in which case you can contact our customer support team at support@mainfactor.com

How do I make changes to an order I’ve already placed?

If you've already placed an order with us and want to get in touch about that specific order, you can reply directly to your order confirmation email or email us at support@mainfactor.com.  We'll respond as quickly as we can to help you out! If we can edit your order, we are happy to do so however if your order has already been shipped, you will have to return the order once it arrives. 

How do I make sure I order the right size?

When possible, we provide a Size Guide for both men and women on each product page.

How do I contact your company if my question isn’t answered here?

You can contact us via email at support@mainfactor.com and our customer care team is happy to answer any questions you may have. 

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